At JustifyCredits.com, we strive to provide our customers with high-quality cloud computing resources and services, including options to buy AWS accounts, AWS credits, Google Cloud accounts, Digital Ocean accounts, AWS SES accounts, and Azure accounts. Customer satisfaction is our priority, and we are committed to ensuring a seamless purchasing experience. However, we understand that circumstances may arise where a refund or return is necessary. This Refund and Returns Policy outlines our guidelines and conditions for processing such requests.
1. General Refund Policy
We offer refunds under the specific conditions outlined below. Due to the digital nature of our services, our team must review and approve all refund requests.
- Refunds will be issued only if the account or credits purchased are not delivered as promised.
- If the account or credits you received are non-functional, we will first attempt to resolve the issue or replace the item before processing a refund.
- Refund requests must be submitted within 7 days of the purchase date.
- Any account that has been modified, resold, or misused after purchase will not be eligible for a refund.
- Refunds will be processed using the same payment method used for the original purchase.
2. Eligibility for Refunds
A refund request will be considered if:
- The AWS account, Google Cloud account, or Digital Ocean account purchased is not accessible or does not match the description provided on our website.
- The AWS credits, AWS SES account, or Azure account do not function as intended or are found to be invalid.
- You have not violated our terms of service or engaged in fraudulent activity.
Refund requests will not be considered if:
- The buyer has changed their mind after the purchase.
- The purchased digital product has been used, transferred, or modified.
- The issue is due to a lack of knowledge in operating the purchased account or credits.
3. Replacement Policy
In cases where an account or credits are found to be faulty, we will first attempt to replace the item before processing a refund. Customers requesting a replacement should contact our support team and provide the necessary details to verify the issue.
4. Chargebacks and Disputes
- Initiating a chargeback without contacting us first will lead to a permanent ban from using our services.
- We reserve the right to dispute fraudulent chargebacks with the payment processor.
- Customers who request multiple refunds without valid reasons will be blocked from future purchases.
5. Refund Process
To request a refund, follow these steps:
- Contact our support team at support@justifycredits.com within 7 days of purchase.
- Provide your order details, including the transaction ID and proof of issue (screenshots or error messages).
- Our team will review your request and respond within 48 hours.
- If you are eligible, we will process your refund within 3-5 business days.
6. Policy for Bulk Purchases
For bulk purchases of AWS accounts, AWS credits, Google Cloud accounts, Digital Ocean accounts, AWS SES accounts, or Azure accounts, refunds will be considered on a case-by-case basis. Partial refunds may apply depending on the usage of the accounts or credits.
7. Fraud Prevention
To maintain a secure marketplace, we implement fraud detection measures. If any fraudulent activity is detected, such as unauthorized access, payment fraud, or misuse of accounts, the refund request will be denied, and legal action may be taken.
8. Contact Us
If you have any questions about our Refund and Returns Policy, please get in touch with us at:
- Email: support@justifycredits.com
- Live Chat: Available on Telegram
- Business Hours: Monday to Friday, 9 AM – 6 PM (UTC)
By purchasing from JustifyCredits.com, you agree to the terms outlined in this Refund and Returns Policy. We appreciate your trust in our services and look forward to serving your cloud computing needs.